4 Top Live Call Answering Services to Consider
Live call answering services ensure professional and round-the-clock support for customer communication. From handling phone calls and emails to managing live web chats, these services act as reliable extensions of your business. If you're looking for trained receptionists, customizable features, and flexible plans, here are four top services worth exploring.
Ruby
Ruby is a well-known live virtual receptionist service that combines human warmth with advanced features. Available on both Android and iOS, Ruby’s mobile app lets you set availability, customize call handling instructions, and display your business number on caller ID. Its receptionists are trained to build genuine rapport before offering solutions. Ruby also provides HIPAA-compliant services, appointment scheduling, bilingual support in English and Spanish, and instant message access. Pricing starts at $219/month for Reception Plans, $129/month for Chat Plans, and Bundled Plans begin at $104/month.
PatLive
PatLive offers 24/7 live receptionist support with a team based entirely in the U.S. Their agents can handle tasks like call routing, appointment scheduling, and order processing, customized to your brand tone. A summary of each call is shared with you, helping maintain transparency. PatLive offers a free 14-day trial, and plans range from $59/month for the Basic Plan to $1279/month for the Pro+ Plan. Spanish-language support is available at an extra cost, and pricing varies based on additional minutes used.
Gabbyville
Gabbyville stands out with its unlimited talk time per call and bilingual virtual receptionists. It supports spam call blocking, accurate message taking, outbound calls, appointment setting, and multi-conferencing. What’s unique is that you’re billed only for relevant calls. The Starter Plan is priced at $250/month (covers 40 calls), with $6 per additional call. A free trial and 10% discount on the first month are available for new users.
Abby Connect
Abby Connect focuses on boosting ROI by streamlining business communication. Available 24/7, its reception services include voicemail solutions, custom transfer tunes, bilingual agents, call blocking, and announcements. It offers a 14-day free trial, and the basic 100-minute Receptionist Plan is priced at $299/month. Abby’s agents are trained to save your time while maintaining high-quality customer interactions.
Bonus Mention: RingCentral
If you’re looking for an AI-powered alternative, RingCentral’s Auto-Receptionist might be ideal. Though not human, it efficiently routes calls through an automated menu and supports multiple communication channels including message, video, and voice. Key features include call flip, local and vanity numbers, extensions, and call screening. The Essentials Plan for RingCentral MVP starts at $22.49/user/month.