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The Role of Technology in Transforming Insurance
In recent years, technology has become a pivotal force in transforming the insurance landscape. By leveraging advanced technologies such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT), insurance companies are not only streamlining their operations but also enhancing customer experiences. For instance, AI-driven chatbots and virtual assistants are now handling customer inquiries and claims processing with remarkable efficiency, reducing wait times and improving satisfaction rates1.